Asuka Inoue
May 1, 2026
Auto Action for Omakase Copilot
May 1st, 2026 – You can now change settings and move across pages just by asking.
The Omakase Assistant can now update fields directly and navigate to the dashboard page based on your conversation. Available for both Voice and Chat.
Meri Tokumasu
April 29, 2026
Omakase Agentic Data Hub 1.0
April 30th, 2026 – Get enriched data from Omakase
Better recommendations start with better data.
Data Hub 1.0 helps enrich and expand your catalog with the deeper context customers actually care about, making it easier for Omakase to answer nuanced questions, improve recommendation quality, and strengthen your exported catalog.
Meri Tokumasu
April 28, 2026
Omakase OS Dashboard
April 28th, 2026 – You can now navigate your Robot
We’ve built a monitoring and control dashboard for Omakase OS.
The dashboard gives them a proper UI to monitor and control the robot without touching a terminal.
Meri Tokumasu
April 26, 2026
Omakase Smart Glass Beta
April 26th, 2026 – Omakase Smart Glass is here
Omakase is now available on smart glasses, bringing shopping guidance and visual assistance into a hands-free experience. Currently available in beta for Meta Ray-Ban glasses.
Meri Tokumasu
April 24, 2026
Omakase AI Assistant
April 24th, 2026 – Get answers right inside the product
The Omakase AI assistant helps users understand available features, navigate the system, and quickly find the tools they need.
Meri Tokumasu
April 22, 2026
Agentic Conversation Journey 2.0
April 22d, 2026 – Flag calls that need human follow-up
Call flows can now automatically flag calls that need human follow-up, such as when a product cannot be found or an order fails during the call.
These cases appear in the Customer Management dashboard as Requires Callback, with the reason included in the call memo so operators can respond quickly.
Meri Tokumasu
April 19, 2026
Omakase Dashboard 2.0
April 19th, 2026 – We have redesigned the dashboard
We’re excited to introduce a major redesign of the Shopping Agent experience. With clearer structure, better guidance, and a more intuitive flow, it’s now easier to get started and make the most of the system
Meri Tokumasu
April 16, 2026
Shopify Phone Ordering
April 16th, 2026 – Call Flow and Shopify Integration
Shopify merchants can now take phone orders end-to-end through our Call Flow engine. Customers can browse by catalog number, add multiple items in one call, and complete orders with the AI—unlocking 24/7 phone ordering without tying up staff.
Meri Tokumasu
April 13, 2026
Omakase Robot Motion Preview
April 13th, 2026 – Test out your robot’s motion
You can author a motion, replay it in the simulation environment to check whether it’s safe (no self-collision, balance holds, etc.), and then — with one click — replay the exact same motion on the real robot. This massively tightens the loop between designing a motion and seeing it run on hardware.
Meri Tokumasu
April 10, 2026
Multi-Factor Authentication
April 10th, 2026 – Security just got stronger
Clients can now enable multi-factor authentication in account settings using an authenticator app, adding an extra layer of protection for safer, more secure logins.
Meri Tokumasu
April 8, 2026
Enhanced Subtitles
April 8th, 2026 – A major leap in subtitle quality for voice interactions
Available for enterprise customers, subtitles are now significantly more accurate and better synchronized with the agent’s speech, creating a smoother and more polished experience—especially for brand names, specialized terminology, and other moments where precision matters most.
Meri Tokumasu
April 6, 2026
Internal A/B Testing
April 6th, 2026 – Test and refine your agent with more confidence
You can now compare different personalities and behavior rules directly in the playground for both chat and voice, making it easier to evaluate what works best before going live.
Meri Tokumasu
April 3, 2026
Advanced Autonomous Navigation
April 3rd, 2026 – You can now navigate your Robot
Robots can now move through human spaces on their own, which unlocks use cases like patrolling a venue or guiding a visitor to a destination. Besides a pre-built map, the robot generates the map dynamically as it explores.
Meri Tokumasu
April 1, 2026
Agentic Conversation Journey
April 1st, 2026 – Design the ideal call flow from start to finish
You can now map out how your agent should handle an entire customer interaction, enabling more precise fine-tuning and higher-quality call experiences.
Meri Tokumasu
March 30, 2026
Multi User Access
March 30th, 2026 – Scale Your Team with Individual Logins
Collaboration just got easier. You can now invite team members to join your organization and give each person their own separate login, making it easier to manage access and work together as your team grows
Meri Tokumasu
March 27, 2026
Omakase Voice Pipeline 2.0
March 27th, 2026 – A more secure and configurable foundation for voice
A major upgrade to the core of our voice system. Voice Pipeline 2.0 enables a more secure and configurable platform for enterprise use, creating a stronger foundation for flexible, high-trust voice experiences.
Meri Tokumasu
March 24, 2026
Call Center Operations Dashboard
March 24th, 2026 – Call Center Dedicated Dashboard is here
A dedicated workspace for operators handling AI-transferred calls. View real-time call status, AI-generated summaries, transcripts, recordings, and caller history in one place—so your team has the full context they need to respond quickly and stay aligned.
Meri Tokumasu
March 22, 2026
Smarter Speech Recognition
March 22nd, 2026 – Your phone agent just got better ears
We’ve upgraded speech recognition and introduced Transcriber Keyterms, allowing the AI to better recognize important business-specific words like brand names, product names, and industry terms.
The result: more accurate transcriptions and smoother conversations, even on noisy phone lines.
Meri Tokumasu
March 20, 2026
Omakase AI Vision 2.0
March 20th, 2026 – Try out the upgraded our AI camera capabilities
See smarter, faster, and more securely. Vision 2.0 delivers improved speed and lower latency while strengthening security. With enhanced privacy protections—including secure on-server data storage for selected customers—you can unlock powerful visual intelligence with confidence.
Meri Tokumasu
March 18, 2026
Custom Embedded Button
March 18th, 2026 – You can now design and customize embedded buttons
Your agent, your brand. You can now create fully customizable embedded buttons that match your website’s look and feel—making it easy for users to launch the Agent widget without disrupting the experience. A more seamless, native way to connect users with AI.
Meri Tokumasu
March 16, 2026
Welcome Cards 2.0
March 16th, 2026 – Showcase up to 10 welcome cards at the start of a conversation
First impressions matter. You can now display up to 10 welcome cards at the start of a conversation—giving you more flexibility to guide users, highlight key actions, and create a richer, more engaging experience from the very first interaction.
Meri Tokumasu
March 13, 2026
Chat to Omakase Video
March 13th, 2026 – Join a live camera directly from the chat interface
Users can now join a live video call directly from the chat interface. When visual guidance can enhance the experience—such as product recommendations or guided shopping—the AI agent can prompt users to start a call instantly with a single tap.
Meri Tokumasu
March 10, 2026
Enhanced Customer Support Security
March 10th, 2026 – Protect customer data with built-in identity verification
We’ve strengthened the security of our customer support service. Agents can now require one or two identity verification checks before providing access to sensitive information, helping ensure a safer and more secure support experience for customers.
Meri Tokumasu
March 8, 2026
Smarter Conversation Focus Controls
March 8th, 2026 – Notify AI about the product click
You can now choose whether the AI agent can detect which product a user opened during a conversation. This helps teams keep the agent focused on a single topic when needed, without being influenced by browsing behavior.
Meri Tokumasu
March 5, 2026
Custom UTM Tracking
March 5th, 2026 – Take full control of your UTM parameters
Users can now customize UTM source, medium, and campaign parameters directly in their chat and voice links.
Easily edit values, enable or disable parameters, and gain clearer visibility into what’s driving traffic and conversions.
Meri Tokumasu
March 2, 2026
SMS Automation
March 2nd, 2026 – Deliver follow-ups, reminders, or resources instantly
Automate SMS messages during live calls based on custom conditions.
Send follow-ups, reminders, or helpful links at exactly the right moment to continue the conversation beyond the call.
Meri Tokumasu
February 27, 2026
Available: Multi-Agent Hub
February 27th, 2026 – Each Agents now has each dashboard
Manage all your agents from one central hub.
Each agent now operates within its own dashboard for independent configuration and analytics.
Meri Tokumasu
February 25, 2026
Detailed External Handoff
February 25th, 2026 – External providers can now receive a summary of the conversation from Omakase
Your AI agent seamlessly transfers context and key details to your external system or widget — ensuring smooth escalation without repeating information.
Meri Tokumasu
February 23, 2026
Multi-Channel Call Center Support
February 23rd, 2026 – Supporting multiple phone numbers for hands off/redirection
Each Phone Support Specialist can have several labeled handoff numbers (e.g., Billing, Returns, Technical Support), and the AI will dynamically route transfer requests to the most appropriate destination based on the conversation context.
This ensures faster resolutions, smarter escalations, and a more seamless experience for your customers.
Meri Tokumasu
February 21, 2026
Desktop Preview Available
February 21st, 2026 – View and experience how your agent will behave on your website before launch
Easily switch between Desktop Preview and Mobile Preview to ensure the experience looks and feels exactly how you want it across devices.
Meri Tokumasu
February 19, 2026
Integrations Hub
February 19th, 2026 – Seamlessly connect your tools from one central place
Connect and control all your apps from one centralized workspace.
Meri Tokumasu
February 17, 2026
Available: Zendesk Integration
February 17th, 2026 – You can now connect to Zendesk in One Click
Already using Zendesk?
You can now connect Omakase.ai to Zendesk instantly — with just one click.
Meri Tokumasu
February 15, 2026
Available: Gorgias Integration
February 15th, 2026 – Connect to Gorgias in One Click
Already using Gorgias?
You can now connect Omakase.ai to Gorgias instantly — with just one click.
Meri Tokumasu
February 13, 2026
Smarter Voice Speed
February 13th, 2026 – Fine-tune your AI agent’s speaking speed to match your preference
Whether you prefer a calm, steady tone or a faster, high-energy delivery, your agent can now match your brand style and customer expectations.
Meri Tokumasu
February 11, 2026
Available: Hubspot Integration
February 11th, 2026 – Get leads directly into your HubSpot account
Collecting customer information through Omakase.ai?
You can now connect your Omakase.ai agent to HubSpot and automatically sync captured leads into your HubSpot CRM.
No more manual exports.
No more missed follow-ups.
As soon as a conversation turns into a lead, the contact is instantly pushed to HubSpot – ready for your workflows, email automation, and sales team.
Meri Tokumasu
February 8, 2026
Phone Call Booking / Hocomono
February 8th, 2026 – Your Agent can now accept bookings directly over the phone
Supported clients can now accept bookings over the phone with real-time Hacomono integration. AI Agents check availability, book sessions, and confirm reservations instantly – turning calls into completed bookings.
Meri Tokumasu
February 5, 2026
Omakase “TITAN” Protocol 2.0
February 5th, 2026 – Cleaner conversations, naturally multilingual.
We’ve upgraded chat formatting and message structure to make conversations cleaner, easier to follow, and more human—for both customers and agents.
TITAN Protocol 2.0 also introduces multilingual chat support.
Within the first few exchanges, the AI agent automatically identifies the user’s preferred language and continues the conversation naturally in that language—no manual setup required.
Meri Tokumasu
February 2, 2026
Real-Time Lead Notification
February 2nd, 2026 – Get notified instantly when a conversation turns into a lead
Stop checking your dashboard nonstop.
Now, you’ll receive instant email notifications whenever a new lead is captured, so you can follow up faster and never miss an opportunity.
Meri Tokumasu
January 29, 2026
Welcome Cards Available
January 29th, 2026 – Highlight your products the moment a conversation starts
Kick off conversations visually. Add up to 4 customizable welcome cards to guide users from their first interaction.
Meri Tokumasu
January 27, 2026
Email Capture Available
January 27th, 2026 – Collect customer’s emails before starting the chat
Collect customer emails before the conversation starts with a customizable popup giving your team valuable context from the very first message, just like Zendesk.
Meri Tokumasu
January 25, 2026
Omakase OS Pre-Launch!
January 25th, 2026 – Robotics OS for Human Interaction (HRI)
Omakase OS: Pre-launched!!
Robotics OS for Human Interaction. Made in 🇯🇵.
Manufacturers build the body. We give it the soul.
Voice, Eyes, Motion. Unified into one intelligence—powered by Omotenashi (Anticipatory Hospitality).
Explore more: omakase.ai/robotics
Exactly one year ago (Jan 25, 2025), we launched Omakase AI Beta. 15,000+ AI Agents created globally.
Today, we take that intelligence from the screen to the physical world. Omakase OS is the bridge between AI and Real-world Action.
・Proactive Intelligence: Situational awareness that infers intent—no wake-up phrases.
・Human-Aware Mobility: Natural navigation that understands personal space.
・Robot-Agnostic: A plug-on module providing a unified interaction layer across any hardware.
By integrating Omakase AI as the brain, we’ve made the anticipatory grace of Japanese hospitality programmable.
We are defining the new standard for how robots live among us.
The era of Human-Robot Interaction (HRI) starts now 🚀
Meri Tokumasu
January 21, 2026
Shopify Order Tracking
January 21st, 2026 – Track Shopify orders instantly through AI-powered phone calls
Shopify merchants can now support customers over voice with real-time order tracking, allowing callers to instantly check their order status without waiting for a human agent.
Meri Tokumasu
January 19, 2026
Live Chat Streaming
January 19th, 2026 – Experinece better chat experience
Chat responses now stream in real time for a smoother, more responsive experience.
Meri Tokumasu
January 17, 2026
External Widget Handoff
January 17th, 2026 – Connect to your external widget
Already using a live-chat or support widget? Now Omakase.ai can connect to it.
With External Widget Connect, you can smoothly hand off conversations from your AI agent to your human support team — using the tools you already have.
Meri Tokumasu
January 15, 2026
Omakase AI Vision, Multi Modal Launch
January 15th, 2026 – Your AI Agent have eyes to support you better
Your AI agent can now see what your customers see.
With Omakase Video, your AI agent understands images and live camera input, enabling truly multimodal customer support — just like a real video call with a human agent.
Customers can simply show, not explain.
- Show their face to get personalized skincare or beauty recommendations
- Hold up an outfit to find the best style, size, or matching items
- Share a product issue through the camera for instant troubleshooting
Omakase Video brings visual understanding into every conversation, unlocking more accurate support, better recommendations, and higher customer confidence.
It’s not just chat anymore.
It’s a visual, conversational AI experience.
Meri Tokumasu
January 13, 2026
Seamless Handoff for Phone Call Agent
January 13th, 2026 – A button that can connect from an AI to YOU
Seamless Handoff allows customers to instantly connect from the AI Phone Call Agent to a human team member when needed. With a simple handoff button, live calls can be transferred smoothly without dropping the conversation or losing context.
Meri Tokumasu
January 11, 2026
Spam Blocking for Phone Call Agent
January 11th, 2026 – Spam Blocking to Protect Your Call Agent
Spam Blocking protects your Phone Call Agent from unwanted and malicious calls. The system automatically detects and blocks spam and robocalls before they reach your AI agent, ensuring only genuine customer conversations are handled.
Meri Tokumasu
January 9, 2026
Phone Call Analysis
January 9th, 2026 – Get call insights directly from your dashboard
Phone Call Agent Analysis provides clear, actionable insights from every AI-handled phone conversation directly within your dashboard. Review call summaries, conversation details, and key interaction metrics to better understand customer needs and support performance.
Meri Tokumasu
January 7, 2026
Omakase “TITAN” Protocol 1.0
January 7th, 2026 – Enables strict accuracy checks to prevent inaccurate responses
Omakase TITAN Protocol 1.0 introduces strict accuracy checks designed to prevent inaccurate or unverified responses from the AI agent. When enabled, the system validates each response against approved data sources before delivering it to customers.
Meri Tokumasu
January 5, 2026
Smart Widget 3.0
January 5th, 2026 – The widget settings feel more intuitive and user-friendly
Smart Widget 3.0 introduces a faster, more intuitive AI agent experience with redesigned widget settings that are easier to understand and manage. The upgraded widget loads quicker, responds faster.
Meri Tokumasu
January 2, 2026
Introducing: Phone Call Agent
January 2nd, 2026 – The Phone Call Agent delivers phone-based support with conversational AI
Offer customers a familiar support experience. Just like calling a traditional support line, but handled by an intelligent AI agent. Customers can speak naturally over the phone while your AI agent answers questions, provides assistance, and resolves issues instantly.
Meri Tokumasu
December 23, 2025
Shopify Order Tracking
December 26th, 2025 – Track your order status directly through your conversation for Shopify
Your AI agent widget can now be used to check order status and view order details for any purchase made on your store, based on the data imported into our order database for Shopify.
Meri Tokumasu
December 23, 2025
Lead Capture Improvements
December 23rd, 2025 – Capture more accurate information through AI-powered conversations
Your AI agent now better understands user intent and captures more accurate information throughout each conversation.
Meri Tokumasu
December 19, 2025
Voice Stability Enhancement
December 19th, 2025 – Your AI agent now sounds more transparent with smoother conversation
This update resolves issues causing conversations to cut off mid-session and reduces noise-related problems.
Meri Tokumasu
December 17, 2025
Recommendation Engine 2.0
December 17th, 2025 – Auto Product Metadata Extraction + Smarter Search Reranking
We’ve improved product discovery with smarter metadata extraction from uploaded files and AI-powered reranking for more relevant search results.
Meri Tokumasu
December 15, 2025
Order Tracking
December 15th, 2025 – Track your order status directly through your conversation
Your AI agent widget can now be used to check order status and view order details for any purchase made on your store, based on the data imported into our order database.
Meri Tokumasu
December 11, 2025
Omakase OS Beta
December 11th, 2025 – Hospitality Operation System for Robotics
Meet our hospitality module that fuses a multimodal voice conversation engine for customer engagement with autonomous robot control.
Meri Tokumasu
December 8, 2025
Data Ingestion
December 8th, 2025 – High-Volume Data Ingestion is live
Your AI agent can now handle massive data imports with speed, reliability, and enterprise-grade security.
Meri Tokumasu
December 4, 2025
Smarter Products Recommendations
December 4th, 2025 – Smarter product recommendations are live!
We now enrich products with powerful metadata (tags, SKUs, categories) from the site data and Shopify—plus auto-categorize items for missing data. Giving more accurate, relevant recommendations for your users.
Meri Tokumasu
November 29, 2025
Widget Size Customization
November 29th, 2025 – Adjust your widget’s height to better fit your website’s design
Change the widget’s height percentage so customers can comfortably use both your website and the AI agent.
Go to Dashboard → Interface → Widget Height Percentage
Meri Tokumasu
November 26, 2025
Agent Character 2.0
November 26th, 2025 – Shape your AI agent’s personality to perfectly fit your brand
Give your AI agent a personality that matches your brand — from tone and expressions to characteristics and style.
Meri Tokumasu
November 24, 2025
Agent Types / Multi-Agents
November 24th, 2025 – Define your AI agent’s professional role
Choose your AI agent’s profession type so it can better support your goals and deliver more effective assistance.
Meri Tokumasu
November 20, 2025
Re-Scraping Engine
November 20th, 2025 – Instantly teach your AI agent your newest updates
Choose whether your AI agent relearns your entire website or just a specific page, ensuring it always provides customers with the most up-to-date information.
Meri Tokumasu
November 18, 2025
Smart Widget 2.0
November 18th, 2025 – Your widget is now improved for a better user experience
We’ve upgraded the widget to feel faster, more intuitive, and more mobile-friendly than ever.
What’s new
- Smart Quick Replies
Pre-populated response options now dock above the input field, letting users respond instantly with a single tap.
- Persistent Header
Users can now close the widget at any moment, even when the keyboard is active—no more hunting for the close button.
- Flexible Exit Options
Added a bottom-positioned close button for users who prefer dismissing from where their thumb naturally rests.
- iOS-Optimized Experience
Redesigned screen dimensions and interactions to feel native on iOS while providing similar native experience on Android as well.
Meri Tokumasu
November 16, 2025
Conversation Data CSV Export
November 16th, 2025 – Download all your raw conversation data instantly
You can now export all your AI agent’s conversation data in one click.
This makes it easy to analyze patterns, customer intent, FAQs, sentiment, and performance.
Meri Tokumasu
November 13, 2025
Smart Scraping 2.0
November 13th, 2025 – Better Scraping for your AI Agent
Your AI agent just got smarter.
Enjoy more accurate extraction of product and FAQ URLs, improved product data recognition from website images, and higher-quality FAQ detection.
Meri Tokumasu
November 10, 2025
Landing Page – Japanese
November 10th, 2025 – Japanese LP is Live
We’ve made our site even more welcoming for Japanese visitors!
Meri Tokumasu
November 6, 2025
1 Week Free Trial Available
November 6th, 2025 – Start your free trial today
See the impact before you commit. And if anything feels uncertain, we’re right here to help.
Meri Tokumasu
November 3, 2025
Scraping-Based Content Detection 2.0
November 3rd, 2025 — We’ve enhanced our scraping to better detect your products and FAQs
Your AI agent now understands your site even better — enabling smarter, more relevant conversations.
Meri Tokumasu
October 27, 2025
Agent Characters
October 27th, 2025 – Easily select from AI Agents with unique, pre-trained personalities
Pick the character that best matches your brand’s voice and style, and let your AI Agent truly represent you.
Meri Tokumasu
October 25, 2025
Shopify Real-Time Sync
October 25th, 2025 — Omakase instantly updates your store data
Your Shopify products now sync in real time — no more waiting for updates.
Your AI Agent will always share the latest product details with customers, ensuring every interaction reflects your most accurate store information.
Meri Tokumasu
October 23, 2025
Introducing: Voice Clone
October 23rd, 2025 — Let your AI Agent speak like you
Your AI Agent can now sound just like you or anyone who represents your brand.
Bring your personality, tone, and warmth to every interaction, making conversations more authentic and engaging.
Tailor your agent’s voice to match your brand identity and create a customer experience that feels truly personal.
Meri Tokumasu
October 21, 2025
Agent Placement Control
October 21st, 2025 – You can now choose where your AI Agent shows up
Want your AI Agent to show up only on selected pages?
Now you can customize its visibility with full control — decide exactly where your agent should engage with customers for the best experience.
Meri Tokumasu
October 20, 2025
Page-Based Personalization
October 20th, 2025 – Your AI Agent can now help you help close the sale, not just recommending
Your AI Agent is now page-aware — it understands what shoppers are viewing and tailors its conversation accordingly. From recommendations to closing the sale, it can now provide deeper, more relevant information based on the page your customers are on.
Meri Tokumasu
October 17, 2025
Updated Shopify Installation Flow
October 17th, 2025 – Faster, smoother setup for your Omakase app
We’ve simplified the Omakase installation experience on Shopify — now quicker, clearer, and easier than ever to get started.
Meri Tokumasu
October 15, 2025
Page-Based Recommendations
October 15th, 2025 – Your AI Agent now adapts its recommendations to what you’re viewing
It can recognize which pages a shopper is currently browsing — or has visited before — and use that context to deliver smarter, more relevant product suggestions that feel perfectly in tune with their journey.
Meri Tokumasu
October 10, 2025
Available: Google Login / SSO
October 10th, 2025 – Login with Single Sign On
Users can now sign up and log in seamlessly with their Google account for a faster, more secure experience.
Meri Tokumasu
October 8, 2025
Voice Tone Expansion Update
October 8th, 2025 – New voice tones — more personality for your AI Agent
We’ve added more default voice tones to give your agents more personality and flexibility — making every customer interaction more engaging and perfectly on-brand.
Meri Tokumasu
October 6, 2025
Conversation Data Analytics 2.0
October 6th, 2025 – Gain easy, in-depth access to your customers’ conversation data
Your AI Agent can now summarize customer conversations and give you instant insights into what they’re asking, feeling, and interested in.
At a glance, see the topics that drive engagement and the sentiment behind every interaction — all visualized in your new analytics dashboard.
Meri Tokumasu
October 3, 2025
Sentiment / Topics Analytics
October 3rd, 2025 – Understand the questions behind every conversation
You can now see your customers’ insights at a glance. Explore their level of interest through Sentiment and discover what excites them most with Topics.
Meri Tokumasu
September 30, 2025
Shopify CV Tracking
September 30th, 2025 – Track conversions from your AI Agent
Curious how your AI Agent is performing as a sales agent?
Exclusively for Shopify, you can now track how many conversions your AI Agent has generated.
Meri Tokumasu
September 26, 2025
Customer Profile Available
September 26th, 2025 – Your AI Agent now turns conversations into qualified leads
Easily capture customer information through AI-powered conversations and continue the communication seamlessly.
Meri Tokumasu
September 24, 2025
Multi Language Support – Japanese Voice
September 24th, 2025 – Adopt Japanese to your AI Agent
Your AI Agent can now speak fluent Japanese. This means you can serve customers in their native language, capture more sales from Japanese shoppers, and expand your store globally with ease.
It’s the perfect way to build trust and unlock Japan’s fast-growing e-commerce market!
Meri Tokumasu
September 22, 2025
Omakase Shopify App 2.0
September 22nd, 2025 – Your Shopify App has been upgraded
Your products, features, and settings are now more stable and reliable than ever.
Install our app to get your AI Agent live on your site! ⇨ https://apps.shopify.com/omakase-ai
Meri Tokumasu
September 18, 2025
Agent Stealth Mode
September 18th, 2025 – Pause Your AI Agent for Maintenance
Updating your site? Need to take your AI Agent offline temporarily?
You can now pause your AI Agent without removing the pixel from your site.
How to access:
Dashboard ⇨ Widget ⇨ Engagement & Notification ⇨ Widget Rollout Percentage ⇨ Set it at 0%
Meri Tokumasu
September 17, 2025
Voice Knowledge Base Expansion
September 17th, 2025 – Your AI Agent Just Got Smarter
Your AI Agent can now deliver richer, more detailed information to your customers. With improved voice information handling, your agent is better equipped to answer questions and provide the support your customers need.
Meri Tokumasu
September 12, 2025
Failsafe Router
September 12th, 2025 – Your AI sales agent always goes live
Now your AI sales agent launches every time. If clawing doesn’t work for unique sites, we seamlessly switch to SEO-powered setup so you’re never stuck.
Meri Tokumasu
September 2, 2025
Introducing “Smart Auto-Open” Widget
September 2nd, 2025 — Your Widget Now Opens Automatically
Your Customers, Your AI Agent — Seamless Interaction
Let your customers interact with your AI Agent to effortlessly explore your site and get the support they need — instantly and seamlessly.
You can enable this feature by going to Dashboard ⇨ Widget ⇨ Appearance
From there, choose after how many minutes you’d like the widget to automatically open.
Meri Tokumasu
August 29, 2025
Infrastructure Upgrade / AWS
August 29th, 2025 – Infrastructure Upgrade Announcement
We’ve successfully upgraded our infrastructure from Heroku to AWS to enhance system performance, reliability & stability, and data coverage.
Meri Tokumasu
August 26, 2025
“Add to Cart” for Shopify
August 25th, 2025 – AI Agent can now “Add to Cart”
Your customers love your products—and now getting to checkout is even faster.
Your AI Agent can now add items directly to the cart for them!*
All it takes is a simple phrase like: “I want to purchase this.”
The item magically appears in their cart, ready to check out. 🛒✨
*This feature is currently rolling out to Shopify stores, and we’ll be announcing it to all Shopify customers very soon.
Meri Tokumasu
August 18, 2025
File Upload Upgrade
August 18th, 2025 – Uploading files just got better
You can now choose exactly which files to use when training your AI Agent—whether for products, FAQs, or general reference.
- Speed Boost: File uploads that used to take 10–20 minutes now process in just a few seconds.
- Bigger Files uploads: Upload files up to 100MB with ease.
Enjoy a more organized and flexible file upload experience.
Meri Tokumasu
August 17, 2025
Introducing “Magic Link”
August 17th, 2025 – Experience your AI agent instantly — just one click.
This makes it effortless to let customers experience your AI agent anywhere: on your website, in emails, or even through social media.
New Widget Controls:
- Set a time delay so the widget opens automatically after a few seconds.
- Choose the default widget state for a more tailored customer journey.
Make it easy for customers to engage with your AI Agent — and turn conversations into sales!
Meri Tokumasu
August 14, 2025
Introducing “Playground”
August 13th, 2025 – Edit and Test your AI Agent
First impressions matter.
You can now edit and test your AI Agent instantly — all in one screen.
Turn your AI Agent into your store’s best sales representative by making every first interaction count.
Meri Tokumasu
August 4, 2025
Security Upgrade / Clerk
August 4th, 2025 – Enhanced Security at Omakase.ai
We’re making your account even more secure.
Omakase.ai now requires email verification and includes improved protection for password resets. Your data and access are safer than ever.
Meri Tokumasu
July 22, 2025
Personalize your Click-To-Action Button
July 22nd, 2025 – Your store doesn’t need to say “Shop Now.”
Customize your call-to-action button to match your brand voice — whether it’s “Explore,” “Get Yours,” or something more unique. A personalized CTA drives more clicks and conversions.
Access Dashboard ⇨ Widget ⇨ Appearance ⇨ Button Style
Meri Tokumasu
July 18, 2025
Seamless Handoff Available
July 18, 2025 – Escalate a call from AI Agent to Human Agent
If a customer wants to speak with a live agent — for example, to cancel a subscription or handle a complex request — Omakase.ai can now automatically offer a “Click to Call” button that connects them directly to your team.
Access dashboard ⇨ Custom Rules ⇨ Add rules and phone number
Meri Tokumasu
July 14, 2025
Custom Rules Prioritizations
July 14th, 2025 – Set Rule Priorities in Your Dashboard!
Some rules matter more than others? Now you can prioritize them easily!
Just drag and drop to reorder — the higher it is, the higher the priority.
Meri Tokumasu
June 4, 2025
Improved Information Architecture
June 4th, 2025 – Smarter Navigation, Better Organization
With the new layout, everything on the dashboard is easier to find and neatly organized.
Meri Tokumasu
June 27, 2025
Unsaved Changes Notification
June 27th, 2025 – Never Lose Your Changes Again
Keep forgetting to hit “Save” after making adjustments? No worries—we’ve got you.
You’ll now get a notification if you try to exit without saving your changes, so nothing gets lost.
Meri Tokumasu
June 25, 2025
Smarter Call End Detection
June 25th, 2025 – Set the specific phrase to end the call
Sometimes customers forget to hang up. Now, you can set:
- Trigger Phrases – Define specific phrases (like “That’s all” or “Thank you”) that signal the AI agent to end the call.
- Silence Timeout – Automatically end the call after a set period of silence.
This helps your AI agent exit gracefully when it’s no longer needed—keeping things efficient and natural.
Meri Tokumasu
June 23, 2025
Set Your Voice Speed
June 23rd, 2025 – Adjust Your AI Agent’s Speaking Speed
Do your customers prefer a faster or slower pace?
You can now control how fast your AI agent speaks—customize the speed to match your audience’s preference and provide a smoother experience.
Meri Tokumasu
June 20, 2025
Set Your Greeting Messages
June 20th, 2025 – Personalize Your AI Agent’s Greeting and Farewell
You can now customize your AI agent’s welcome message and end message:
- Welcome Message: A greeting customers hear when they start the call.
- End Message: A closing message that plays when the customer ends the call.
Make every interaction feel more personal and on-brand from start to finish.
Meri Tokumasu
June 18, 2025
New Onboarding Flow
June 18th, 2025 – Customize and make it your own
You have full support to customize your AI agent—and the best part? You can test your changes in a live demo before making any payments.
Just insert your URL and see exactly how your AI agent will look and feel—tailored to your brand from the start.
Meri Tokumasu
June 18, 2025
Announcement: Subscriptions Now Available!
June 18th, 2025 – We’re Officially Live!
Our beta phase has come to an end, and we’re excited to announce that payments have now begun.
Our subscription plans start at $19/month, with pricing based on the number of conversations your AI agent has with customers.
Please see our pricing details here: https://www.omakase.ai/pricing
Meri Tokumasu
June 13, 2025
Custom Prompt Available
June 13th, 2025 – Personalize Your AI Interactions
With custom prompts, your AI agent can ask the right questions—like collecting contact info for future updates—while staying true to your brand voice.
Meri Tokumasu
June 9, 2025
Product Sorting Available
June 9th, 2025 – Smarter Product & FAQ Management
You can now sort your products and FAQs by status, making your knowledge base more organized and easier to manage.
Meri Tokumasu
May 29, 2025
Rollout Widget Feature Available
May 29th, 2025 – Control Your Rollout: Test What Works
Not sure if Omakase.ai is making a difference yet? Now you can set the percentage of visitors who see the widget on your site with our new Rollout Settings.
With Rollout Widget, you can expect the following:
- Safely introduce the widget to your audience
- Measure before going all-in
- Compare impact on engagement and sales
Access Dashboard ⇨ Widget settings ⇨ Engagement & Notifications ⇨ Widget Rollout Percentage.
Meri Tokumasu
May 28, 2025
Smart Rules Feature Available
May 28th, 2025 – Customize Your AI Agent with Smart Rules
Omakase.ai’s new Rules Settingsfeature lets you guide your AI Agent’s behavior with clear, customized instructions. With the new feature, you can now avoid specific topics or trigger specific responses to common requests. Example:
If a customer asks, “How do I cancel my subscription?”
You can set a rule so the agent responds:
“To cancel your subscription, please call 000-0000-0000.”
Access Dashboard ⇨ Custom Rules
Check out our blog for more details.
Meri Tokumasu
May 26, 2025
Hybrid Widget is Now Available
May 26th, 2025 – Hybrid “Chat + Voice” Widget
Omakase.ai has unveiled a hybrid widget that seamlessly integrates chat and voice interactions into a single interface. This innovation allows customers to choose their preferred communication method—typing or speaking—enhancing their shopping experience.
Check out our blog for more details.
Meri Tokumasu
May 25, 2025
Payment and Affiliate Program Annouced
May 25th, 2025 – We’re Launching Our Pricing Plans in June!
After 4 months in beta, we’re excited to announce that Omakase.ai’s pricing structure will officially launch this June.
Plans will start at $19/month, and if you choose annual billing, you’ll save 15%!
- View Pricing Structure
- Join our Affiliate program – Spread the word and earn rewards!
Thank you for being part of our journey, this is just the beginning!
Meri Tokumasu
May 23, 2025
New Recommendation and Improved Scraping
May 23rd, 2025 – Better Product Recommendations, Now Full-Screen
Omakase.ai just got smarter—and more user-friendly!
Now, when your AI Agent recommends products, customers no longer need to scroll sideways. Recommended items are displayed in a full-screen layout, making it easier to view, compare, and decide at a glance.
Meri Tokumasu
May 20, 2025
Shopify One-Click Integration is Live
May 20th, 2025 – Shopify users can now integrate Omakase.ai with One-click
Shopify user? Great! If your website is hosted on Shopify, you can now implement Omakase.ai with just one click. It’s fast, easy, and no coding required.
See the step-by-step instructions here: Integration Guide
Meri Tokumasu
May 12, 2025
Try our demo site Sellmeapen.ai !!
May 12th, 2025 – Try Omakase.ai in Action with Our New Demo Site!
Introducing sellmeapen.ai, our live demo site where you can experience Omakase.ai firsthand.
Meet JB, our AI Agent, who will help you find the perfect pen based on your needs. This interactive site gives you a clear idea of how Omakase.ai works in a real shopping experience.
Give it a try and see the magic in action!
Meri Tokumasu
May 9, 2025
More Functionalities have been added
May 9th, 2025 – New Dashboard Features Add
Following functionalities have been added to the dashbaord:
- Copy and Paste FAQs: You can now copy and paste multiple paragraphs at once from your FAQ list. Perfect for bulk updates and quick edits.
- Product Catalog / Knowledge Base Export: Need a backup or want to review your content offline? You can now export your Product Catalog and Knowledge Base directly from the dashboard.
Access Dashboard ⇨ Product Catalog / Knowledge Base ⇨ Export
Meri Tokumasu
May 7, 2025
Better Recommendation Quality Update
May 7th, 2025 – Smarter Recommendations, Better Explanations
Omakase.ai can now recommend products with even more context.
Not only will your AI Agent suggest the right items—it will also explain why those products are a great fit for your customers, helping build trust and boost conversions.
Meri Tokumasu
May 5, 2025
Blogs Launch!!
May 5th, 2025 – Our blog is now live!
We’re excited to share that the Omakase.ai blog is now up and running. We’ll be posting regularly to keep you updated on new features, tips, and everything happening at Omakase.ai.
Stay tuned!
Meri Tokumasu
May 2, 2025
New Interface Update
May 2nd, 2025 – Introducing Voice and Chat (Search) Switch Button
You can now seamlessly switch between Voice and Chat (Search) modes with a single click.
Whether you prefer speaking to your AI Agent or want to search on Chat mode, the choice is yours—just toggle the mode that suits you best for a more flexible and personalized experience.
Meri Tokumasu
April 30, 2025
Edit Instantly: Faster Editing on Products and Knowledge Base
April 30th, 2025 – Faster Updates for Products & Knowledge Base
Omakase.ai now makes it easier than ever to update your product info and FAQs.
Simply click on the section you want to edit, whether it’s a product description or a knowledge base entry and make your changes instantly. No more digging through settings.
Quick tweaks, real-time updates. Simple as that.
Access Dashboard ⇨ Product Catalog / Knowledge Base ⇨ Edit!
Meri Tokumasu
April 29, 2025
Voice Tone / Pronouciation Settings
April 29th, 2025 – Customizable Voice Options Are Here
Want your AI Agent’s voice to match your website’s vibe? Now you can choose the voice that fits best—whether it’s soft, cheerful, or a female tone, the choice is yours.
And for those tricky product names, you can now educate your agent the correct pronunciation.
For example: If your agent mispronounces “Omakase,” you can train it to say “Oh-Mah-Kah-Seh.”
Your brand, your voice – just the way it should be.
Access Dashboard ⇨ Agent Persona ⇨ “Select Voice” / “Pronunciation Instruction”
Meri Tokumasu
April 25, 2025
Now Available: Shopify Integration
April 25th, 2025 – Omakase.ai App is ready on Shopify
You can now seamlessly integrate Omakase.ai with your Shopify store to enhance product recommendations and customer support.
Meri Tokumasu
April 18, 2025
Omakase.ai Voice Launch!!
April 18th, 2025 – Omakase.ai Voice Official Launch
Omakase.ai Voice turns your website into a Voice-Powered Sales Agent that talks, listens, and recommends while your customers browse. Chatbots suck — they don’t sell.
🗣️ Voice-Powered Sales Agent — Actually talks like a salesperson (not a support script)
🛍️ Live product recommendations and browsing during the conversation
💬 Conversation Data Analytics — Track what your customers ask, want, and convert on
🕵️♂️ Smarter Scraping Engine — No setup. Just drop your URL.
🆓 Create your Voice Sales Agent for free — no credit card required
🛒 Shopify App is almost there — just waiting for approval
We announced it on Product Hunt — and the response was incredible!
- Ranked #1 Product of the Day
- Ranked #5 Product of the Week
Meri Tokumasu
March 24, 2025
Conversation Data Analytics is now live
March 24th – Gain Full Visibility Into Your AI Agent’s Conversations
You can now access detailed insights into the conversations between your AI Agent and your customers.
On the Analytics page, you’ll find:
- Performance Trends
- Time Saved
- Product Engagement
- Questions Answered
- Top Performing Products
- Most Commonly Asked Questions
…and much more!
Use these insights to optimize your store, improve customer experience, and drive better results.
Access Dashboard ⇨ Analytics
Meri Tokumasu
March 21, 2025
Multi-Language Support
March 21st – Going Global with Multilingual Support
As Omakase.ai expands globally, we’re excited to announce improved multi-language support!
Do your website visitors speak Arabic? No worries—Omakase.ai now allows you to set language preferences to better serve your international customers.
Access Dashboard ⇨ Account Settings ⇨ Set your preferred language
Meri Tokumasu
March 19, 2025
Better Conversation Experience
March 19th – Smarter Conversations, Better Recommendations
With improved website scraping, Omakase.ai now delivers faster, more accurate conversations.
Our product recommendation engine has also gotten smarter—it can now suggest multiple products at once, along with clear reasons for each suggestion. If the agent isn’t fully confident, it will ask follow-up questions to better understand your needs and provide the most relevant options.
Meri Tokumasu
March 16, 2025
Improved Scraping
March 16th – Scraping has improved!
We’ve improved our scraping capabilities — your AI agent can now read and learn from your website more accurately and quickly. That means better recommendations, smarter responses, and a smoother setup experience!
Meri Tokumasu
March 12, 2025
New Chat Widget Settings Feature
March 12th – Customize you r Chat Widget to match your brand
Widget Position:
You can place the Omakase.ai widget wherever it fits best on your site—bottom right, left, or center. Choose the position that works best for your layout and user experience.
Text & Accent Color:
Feel free to customize the widget’s text and accent colors to match your brand. You can choose any color that aligns with your design preferences.
Access Dashboard ⇨ Widget Settings
Meri Tokumasu
February 28, 2025
Document Upload Available
February 28th – Document Upload Is Here!
Have your product lists or FAQs in Excel, PDF, or CSV?
You can now upload them directly in the dashboard, and your Omakase.ai agent will learn from them instantly. Making responses even more accurate and personalized.
Access your Dashboard ⇨ Documents⇨ Upload Documents
Meri Tokumasu
February 25, 2025
Hybrid Dashboard: Agentic x Traditional
February 25th – Introducing The New Hybrid Dashboard
You can now chat with your agent and use a traditional menu interface . Giving you more flexibility to customize exactly what you need, the way you prefer.
Fast edits or guided setup? You choose.
Meri Tokumasu
February 20, 2025
New Demo Experience
February 20th – Our demo experience just improved
Enter your site URL to try the new demo experience. See your AI agent in action with our updated interface — just drop in your URL and start chatting instantly.
Meri Tokumasu
June 16, 2025
Meet our Agentic Dashboard
February 16th 2025 – The New Agentic Dashboard is here!
This isn’t just any dashboard, it’s conversational. With the new Agentic Dashboard, you can chat directly with the system to customize your AI agent.
Just ask something like:
“Give me a pixel tag to implement Omakase.ai on my site”
— and it will instantly generate the code for you.
Meri Tokumasu
February 6, 2025
Pixel Tag Launch
February 6th 2025 – Your Omakase.ai Agent Is Ready to Deploy!
You can now integrate your Omakase.ai Agent using our new pixel tag. Just copy and paste the script into your website and your AI Agent will be live, ready to assist your customers 24/7.
Meri Tokumasu
January 18, 2025
Omakase.ai Launch!!
January 18, 2025 – Omakase.ai Official Launch
Create your Personal Shopper AI Agent with just a URL — It learns and boosts your online sales automatically.
‘We’ve Reinvented Chatbots’
Forget everything you know about them. Omakase.ai turns your website into an AI-powered retail experience with just a URL. No coding. No complex setup. Just smart, seamless customer engagement. This isn’t another support bot—it’s your Personal Shopper AI Agent. It boosts online sales through hyper-personalized conversations, delivering the same level of service as your best retail staff but is 10x easier to implement. From small shops to major retailers, Omakase.ai is changing how businesses connect with customers online.
We announced it on Product Hunt — and the response was incredible!
- Ranked #4 Product of the Day
- Ranked #5 Product of the Week
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